What are the check-in and check-out times at Best Western Pontypool Metro Hotel?
Check-in is from 14:00 and check-out is by 11:00.
68 photos
BEST WESTERN PONTYPOOL METRO HOTEL, Pontypool
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Key details
About the Hotel
Lower Mill Field, Pontypool, NP4 0XB,
- Near the Afon Lwyd
Great
8.2
8.7
4.3
4.1
3-star hotel with excellent transport links in Pontypool
Location
Best Western Pontypool Metro Hotel is located on the outskirts of Pontypool, providing easy access to Newport and Cardiff. The hotel places guests close to a variety of heritage and cultural attractions, as well as beautiful countryside settings. Discover Welsh wonders just a short distance away from the hotel.
Recent Refurbishment
All areas of Best Western Pontypool Metro Hotel have undergone a full refurbishment, transforming the hotel into a bright environment. Guests can enjoy contemporary spaces designed to enhance their experience during their stay. The recent updates offer modern design elements that reflect the essence of Welsh hospitality.
Welsh Hospitality
The friendly team at the hotel is committed to showcasing true
Accessibility
The hotel's strategic location ensures easy access to transport links, making it convenient for guests traveling to nearby cities. This accessibility supports both leisure travelers and business visitors seeking opportunities in Newport and Cardiff. Quick travel options enhance the overall guest experience at the hotel.
Attractions
Guests have access to a range of
Highlights
Location: Easy access to Newport and Cardiff
Recency: Recently undergone a full refurbishment
Hospitality: Sharing local tales of Welsh traditions
Accessibility: Quick connections to nearby attractions
Must-do experiences
- Stroll through Pontypool Park for lovely scenery and wildlife.
- Savor a traditional Welsh breakfast at The Olive Tree Café.
- Discover local art at the Pontypool Museum, free admission!
- Visit the historic Llantarnam Grange Arts Centre for local exhibits.
- Enjoy a pint at the nearby Pubs of Pontypool for local brews.
Select your preferred room
Choose from standard rooms, family suites, or deluxe options — with breakfast and flexible rates
- Standard Double Room Non-Smoking2 persons1 m²1 Double bedroom details
- Family Room2 persons2 m²1 Double bedroom details
- Twin Room Non-Smoking2 persons2 m²2 Single bedsroom details
View our calendar
Check prices and secure your dates today
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Check-in/ Check-out
Hotel facilities and services
Each hotel provides modern amenities for a relaxing and pleasant stay
General
- No smoking on site
- Wi-Fi
- Free parking
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Golf course
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
- Packed lunches
Business
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Leisure/ TV room
Room features
- Heating
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Media
- AM/FM alarm clock
Show more
Best Western Pontypool Metro Hotel Location
Lower Mill Field, Pontypool, NP4 0XB,
Explore Pontypool
Local Highlights
Shell Grotto
15 minutes' walk
A unique underground network of shells that captivates visitors with its intricate designs and historical significance.
Pontypool Museum
20 minutes' walk
Showcases local history and art, featuring artifacts, displays, and often free admission days for families.
Pontypool Park
25 minutes' walk
A vast green space perfect for picnics, walks, and family fun, known for its beautiful gardens and historic structures.
Folly Tower
30 minutes' walk
A historic tower with panoramic views of the surrounding area, great for photography and enjoying the scenery.
Llandegfedd Watersports Centre
11 minutes' drive
Offers thrilling water sports including kayaking and sailing, along with equipment rental and seasonal events.
Afon Lwyd Walk
4 minutes' walk
A scenic path along the river with opportunities for relaxation and nature watching, perfect for a peaceful stroll.
Harvester Pontypool
13 minutes' walk
Casual dining with a family-friendly vibe, famous for its unlimited salad bar and grilled specialties.
Eagle Balti
15 minutes' walk
Authentic Indian restaurant loved for its spice-rich dishes and cozy atmosphere, catering to vegetarian diets.
Llantarnam Grange Arts Centre
10 minutes' drive
A cultural hub featuring galleries and performances, hosting regular events like art exhibitions and live shows.
Weekly Comedy Nights at Local Pub
5 minutes' drive
A lively venue offering weekly stand-up comedy, perfect for a night out, with a vibrant atmosphere and bar service.
Getting around the city
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Property information and rules
Check-in
from 14:00-23:59
Check-out
from 06:00-11:00
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of GBP11 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
53
Former name
Travelodge Pontypool Hotel
Guest ratings and detailed reviews
Feedback about Best Western Pontypool Metro Hotel from previous guests about their experience.
Show moreShow less
Pros
Friendly staff
Comfortable bed
Good security
Excellent shower
Good room size
Cons
Noisy road
Lack of compassion
Guest reviewsbased on 853 reviews
Sebastian from Germany
Business traveller
Standard Double Room
3 nights in November 2025
|
Reviewed: January 09, 2026
9/10
Excellent stay
friendly staff clean room comfortable room desk area
i found the staff to be friendly and accommodating the room was nice and neat and included a useful desk area it also featured ample power outlets and a reliable hairdryer i appreciated the provided kettle.
i noticed the car park area closest to the building experienced some flooding after rain so i took care parking there.
Service
9/10
the hotel featured a twenty-four seven reception service this ensured support was always accessible staff members were very helpful attending to requests and providing clear information to assist with my needs .
0 Helpful
|
David from United Kingdom
Single
Standard Double Room
3 nights in November 2025
|
Reviewed: November 25, 2025
8.5/10
serene retreat
amazing quietness really good comfort strong pressure complimentary toiletries
i booked a standard double room and it was quiet considering its location near the motorway the room was very clean and the bed provided really good comfort for a restful night. the shower had strong pressure with consistent hot water an important detail for any weary traveler. i found the availability of complimentary toiletries to be very useful specifically the shower gel and shampoo tubes.
the selection of tea bags was quite limited only one was available for two people a small oversight perhaps but worth noting
Location
9/10
the hotel is conveniently close to the m4 providing easy access to surrounding areas the proximity to fast food outlets allows for quick meal options. the location suited my travel plans enabling seamless transitions to my destinations.
Rooms
8/10
the standard double room offered adequate space and necessary in-room amenities there were two good pillows per person adding to sleep comfort the room provided a kettle and hairdryer.
Dining
8/10
breakfast included a selection of cereals fruit and pastries the availability of a full english option met varied preferences. the fast food outlets near the hotel offer alternatives.
Service
9/10
the receptionist was lovely and polite during my check-in process the staff was cute and ensured the room was clean and tidy. i found their responsiveness commendable as i needed extra assistance.
0 Helpful
|
rosie from united kingdom
Single
family room
4 nights in August 2025
|
Reviewed: September 05, 2025
6/10
coffee quality buffet restocking
The breakfast was not good at all. the coffee tasted bad and the buffet wasn't refilled. also, the room wasn't cleaned or the towels changed unless i asked. It was a bit annoying
0 Helpful
Show more reviews
FAQs
About Best Western Pontypool Metro Hotel
Is there parking available at Best Western Pontypool Metro Hotel?
Free private parking is available on-site.
What dining options are available at Best Western Pontypool Metro Hotel?
The hotel features an on-site restaurant and a bar/lounge area.
Which popular restaurants are in close proximity to Best Western Pontypool Metro Hotel?
Nearby restaurants include McDonald's (0.5 km), Harvester Pontypool (1 km), and Shaheen Tandoori (1 km).
What amenities are provided in the rooms at Best Western Pontypool Metro Hotel?
Rooms are equipped with free Wi-Fi, a Freeview TV, tea and coffee making facilities, and complimentary toiletries.
Does Best Western Pontypool Metro Hotel offer breakfast?
Continental breakfast is available daily for an additional charge of £11 per person.
What are some attractions near Best Western Pontypool Metro Hotel?
Nearby attractions include Big Pit National Coal Museum (6 km) and Caerleon Castle (10 km).
What business services does Best Western Pontypool Metro Hotel provide?
A 24-hour business center is available for guests.
How far is Best Western Pontypool Metro Hotel from Newport's city center?
The hotel is located 9 km from Newport's city center.
Is the area around Best Western Pontypool Metro Hotel suitable for families?
The hotel is family-friendly and features amenities for children, including cots.
Is there a golf course available at Best Western Pontypool Metro Hotel?
Guests have access to a golf course within close proximity to the hotel.
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